Location: London, UK
Employment Type: Full-time, Hybrid

Company Overview:

We are a dynamic and fast-growing Managing General Agent (MGA) specialising in a diverse range of insurance and reinsurance products. As we continue to expand, we are looking for a proactive and detail-oriented Senior Operations to join our team. This is a fantastic opportunity for someone passionate about client service and eager to work at the heart of the insurance industry.

If you enjoy supporting underwriting operations and ensuring seamless business processes, we’d love to hear from you. You’ll collaborate with underwriters, brokers, and other key stakeholders to deliver exceptional service and contribute to our ongoing growth.

Roles & Responsibilities:
  • Act as a senior point of contact for operational queries, providing guidance and support to team members.
  • Support underwriting teams by delivering a high-quality operational service.
  • Enter risk and policy data into the relevant operating systems within defined Service Level Agreements.
  • Undertake peer reviews and quality assurance checks within defined Service Level Agreements.
  • Maintain close communication with brokers to obtain client information, resolve queries, and ensure compliance with Service Level Agreements.
  • Ensure all tasks are completed for month-end and close.
  • Attend team meetings to build and maintain internal relationships and continued understanding of the business
  • Assist with training of new team members including updating or creating training guides for the team.
  • Take ownership of identifying inefficiencies within operations and leading transformation initiatives to drive efficiency and effectiveness within the team.
  • Proactively identify, address, and rectify any operational errors to maintain the integrity of data and processes.
  • Support administration work of off scheme policies.
  • Develop an understanding and support the bordereaux & claims function within the Operations team.
  • Any other ad-hoc duties allocated by the Operations Team Leader.
Skills & Experience:
  • Previous experience within insurance operations, underwriting support or policy administration.
  • Strong understanding of underwriting operational processes and insurance and reinsurance documentation.
  • Highly organised and able to manage multiple tasks efficiently, ensuring attention to detail and accuracy.
  • Excellent organisational skills with the ability to prioritise multiple tasks and meet deadlines.
  • High level of accuracy and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Confident supporting and coaching colleagues in a collaborative environment.
  • Ability to work independently whilst contributing positively to the wider team.
  • Strong knowledge of Microsoft Office, particularly Excel, Word and Outlook.
What We Offer:
  • Hybrid Working.
  • Negotiable salary depending on experience.
  • Stakeholders company pension.
  • Ongoing professional development and support for insurance qualifications (CII).
  • Opportunities to progress within a growing and ambitious business.
  • A collaborative, supportive and innovative working environment.

Ready to apply…

If you’re interested in this position, please contact

hr@landmarkunderwriting.com with your application and CV.

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